Smile Makeover Results · My Dentist in Plano

“I had three teeth removed here, and I honestly couldn’t have asked for a better experience. From the moment I walked in, the entire staff was kind, welcoming, and incredibly attentive. They took the time to make sure I understood what was happening, that I was comfortable, and that my questions and concerns were addressed. The staff made me feel completely cared for throughout the process. Everyone I interacted with was professional, compassionate, and patient. I’m very grateful I chose this office and would absolutely recommend them to anyone looking for a dental team that truly prioritizes their patients.”

Leah TeaseExternal review

5

“Had such a great experience. This was my first time at My Dental, I had neglected my dental health for years and was dreading the cleaning. Salam was absolutely amazing, so caring, gentle cleaning, and patient. She really took the time to help me be comfortable throughout the cleaning, which I really appreciate. Dr. Dickson was very thorough and detailed, explained the next steps. Amal (front desk) was absolutely wonderful in explaining the next steps! She explained and scheduled next steps in establishing care, understanding my benefits, super transparent with costs and preparing a detailed dental plan for me to continue my good dental health. Highly recommend this practice!”

Noshin KhanExternal review

5

“Just got my teeth cleaned with my wife at family day appointments. Salam and Dr. Dickson were great as always. My wife and I have been patients at this dental office for 20+ years. We have had routine cleanings and deep cleanings. Amal has always been very accommodating in scheduling our appointments together. Which is much appreciated because we drive at 45 minutes to come to Dr. Dickson office because the care is truly worth it! I would recommend Dr. Dickson for anyone looking for quality dental care.”

John SintasExternal review

5

“Just got my teeth cleaned again. Thank you, Salam! I have been going to Dr. Dickson for my dental care for over 20 years. I couldn't be happier with the experience. Amal the office manager is very welcoming and friendly from the moment you walk in. I have always been a nervous going to the dentist, but now Catrina his assistant and sedation dentistry have made me a believer! Over the years I have felt comfortable enough to have Dr. Dickson do multiple dental implants. What a game changer. I love them!! Going to the dentist used to feel like checking into a cold, corporate clinic, but not here. Dr. Dickson owns his own practice, and you can definitely feel the difference. It’s way more personal, and you’re not just another name on a list. They explain everything without being overly technical, and I always leave feeling taken care of. I would recommend if you’re looking for a dentist who actually cares and makes the whole experience easy.”

Victoria SintasExternal review

5

“My experience with this office was extremely disappointing. When I first contacted them, I was told that my dental insurance had a waiting period for fillings, so I said I would wait until the waiting period ended before scheduling treatment. Later, a staff member contacted me and specifically told me that they had "worked it out" and that I could use my insurance for the filling without waiting. Based on that information, I kept my appointment and had the filling on the left side completed. After the treatment was finished, I was suddenly told that my insurance could not be used after all and that I had to pay the full amount out of pocket. In total, I ended up paying more than $1,800. If I had been given accurate information from the beginning, I would never have scheduled the appointment at that time. After making the payment, I clearly told them that I would wait until the waiting period for fillings ended before scheduling treatment on the right side. Despite that, they later informed me that I already had another appointment scheduled, even though I never agreed to it. To make matters worse, they repeatedly called me claiming that one of my previous in-person payments $119 had not gone through. Every payment except the final charge was made in person, and I was told at the time that each payment was successful. I even checked with my bank, and there was no record of any declined transaction or refunded payment. Yet they continued contacting me for that money. The biggest issue isn't the amount of money—it's the lack of honesty and communication. I feel like I was misled into keeping my appointment because they didn't want me to cancel due to the waiting period for my fillings. The entire experience made me feel that getting paid was more important than treating patients fairly. I cannot recommend this office based on my experience.”

Ethan huangExternal review

1