Privacy Policy

This policy explains how Flux Holdings LLC, doing business as Afters (“Afters”, “we”), collects, uses and shares information when you use realafters.com. Health information also has its own policy, our Consumer Health Data Privacy Policy. Where the two differ about health information, that policy controls.

1. What we collect

Account details: your name, email and password, or your Google account if you sign in with Google, your phone number if you give it, and the age you give when you build a plan.
Your plan and requests: your intake answers, such as the procedures and body areas you’re considering, your goals and concerns, timeline, budget range and ZIP code; results you like, pass on or save; the practices you pick and why; your photos; and the requests, questions, messages and quotes you exchange with practices. This is health information, and our Consumer Health Data Privacy Policy lists all of it.
How you use Afters: the pages you visit and the steps you take, the results and practices you look at while you’re signed in, your device and browser, and your IP address.
Location: your approximate location from your IP address, and your device’s location if you allow it, which we turn into a city or ZIP code.
From others: the quotes and messages practices send you, and your name, email and profile picture from Google if you sign in with Google.

2. How we use it

Build your plan and show you results and practices that fit it.
Send your requests to the practices you choose, and show you their quotes and messages.
Email you about your account, your plan and your requests. Marketing emails, including plan reminders, have an unsubscribe link.
Improve Afters, including counting how many people finish each step of the intake.
Measure our own ads, on public pages only (section 5).
Keep Afters secure, prevent fraud and meet legal duties.

We don’t use your personal information to train large language models or other AI models.

3. How Afters is paid

Afters is free for you. Practices may pay Afters a set fee, published in advance, each time one unlocks a request, whether or not you book with them. That includes dentists. The fee never depends on the price you’re quoted or on what you decide, and what a practice pays never changes which practices you see or their order. Afters isn’t affiliated with any practice.

When you send a request, you’re telling us to share it with the practices you picked. Apart from the public-page tools in section 5, we don’t sell or give your information to advertisers, data brokers or anyone else you didn’t choose.

If a Washington ZIP code is on your request, your plan or your Afters account, or your request goes to a practice in Washington, no practice pays Afters a fee for that request.

4. Who we share it with

Practices you choose. A practice gets your request only when you send it to that practice. Until it accepts your request, Afters shows it your answers, such as the procedure, timeline and budget range, and your city, but not your name, ZIP code, photos or anything you wrote. A practice that accepts it also sees your first name, your ZIP code, your questions for them, why you chose them, anything else you wrote, the results you saved or liked, and your photos. Your full name, phone and email go only to the practice whose quote you pick. Our Consumer Health Data Privacy Policy lists each step.
A practice’s own website form. A request you send through a practice’s own website form, or one a practice enters for you, goes only to that practice, which sees everything in it from the start, including your full name, phone and email.
People you choose. Anyone you send a link to a shared plan, quote or board can see what it shows.
Companies that run parts of Afters for us: hosting and database, file and video storage, email delivery, marketing email, location lookup and sign-in. We give each one only what its part of Afters needs.
Ad and analytics companies, on public pages only (section 5).
The law: only what the law requires, such as under a court order. Unless the law forbids it, we tell you first.
A buyer of Afters, if Afters merges or is sold. This policy keeps applying to your information.

5. Cookies, ad tools and your choices

Essential cookies and similar storage keep you signed in and remember your intake progress. We count intake and plan steps on our own servers.

We also record how you use Afters’ pages for patients, to fix what’s hard to use and to tell real people from automated traffic: what each page showed, and where you scrolled and tapped. Before anything leaves your browser we hide everything you type, your own photos, and every word on your account and plan pages. Recordings are kept with the rest of your information, not by an analytics company; only Afters staff can watch one, and every viewing is logged. We don’t record you if your browser sends Global Privacy Control.

On public pages, such as the homepage, articles and cost guides, we use Google Tag Manager, Google Analytics, the Meta pixel (and a server it sends the same events through on their way to Meta), the TikTok pixel and Ahrefs Web Analytics to understand our traffic and measure our ads. Google, Meta and TikTok may collect information about your visit, such as the page address, your IP address and cookie identifiers, over time and across other websites.

These tools see the address of the page you’re on, which can name a procedure. They can also see simple actions on those pages, such as creating an account or saving a result. We never send them what you search for, your ZIP code, your intake answers, your plan, your photos, which results you save or your requests.

They never load where you answer intake questions, upload photos, see your plan or quotes, message a practice or send a request, or on practice profiles, result pages, search results, account and sign-in pages, or pages about sexual or reproductive health or gender-affirming care.

If your browser sends Global Privacy Control, these tools don’t load on Afters. You can also turn them off on this browser:

You can also block cookies in your browser, though some features may stop working.

6. Health information and HIPAA

Afters isn’t a health care provider, and HIPAA doesn’t cover the information you give Afters. State health-privacy laws and our Consumer Health Data Privacy Policy do. A practice covered by HIPAA also handles what it receives from you under its own privacy notice.

7. Your photos

Your photos stay yours. We use them for your plan and your requests, and send them only to the practices you send a request to. We never post them, put them in ads, show them to other patients or use them to train AI. Ask us to delete any photo at any time; deleting your account deletes them all.

8. Security

We encrypt information in transit and at rest, and only Afters staff who need health information for their work can see it. We store information with providers based in the United States; some may process limited operational data elsewhere to deliver their service. No system is perfectly secure. If your health information is exposed or shared without your OK, we’ll tell you as the law requires.

9. How long we keep it

We keep your information while your account is open, and after that only as long as these purposes or the law need it.

Intake answers that never become a saved plan are deleted 30 days after you start. We keep a record of each of those visits that doesn’t identify you (where it came from, which procedure or body areas it picked and how far it got), and we don’t try to identify anyone from it.
Photos added to a practice’s website form but never sent are deleted within 2 days.
Recordings of your visits are deleted 90 days after they’re made.
Deleting your account deletes your plans, requests, photos, messages, recordings of your visits and the videos practices recorded for you, and we tell each practice that got a request from you to delete what it received. We keep billing records of practices unlocking your requests, with your name and email removed. An appointment you booked stays on that practice’s calendar.
Backups clear within 6 months.

10. Your rights

Wherever you live, you can:

see and get a copy of your information;
correct it;
delete it (Account, Settings, Delete account, or email us);
withdraw your consent to our collecting your health information;
unsubscribe from marketing email;
turn off ad and analytics tools (section 5).

Email privacy@realafters.com. If you don’t have an account, we’ll ask a few questions to find your information. We answer within 45 days. To appeal our answer, reply to it; we’ll answer within 45 days and, if we still say no, tell you how to contact your state Attorney General. Using these rights never changes how we treat you.

11. California

If you live in California, you can also know what we collect, use and share, limit our use of sensitive information, and opt out of the sale or sharing of your information. When you send a request, you’re directing us to share it with the practices you picked. Our public-page ad tools may count as “sharing” under California law; Global Privacy Control or the switch in section 5 turns them off. We use sensitive information only to provide Afters as you asked.

12. Children

Afters is for adults 18 and older. If we learn someone under 18 has used it, we delete their information and ask any practice that got a request from them to delete it too.

13. Changes to this policy

We post every change here with a new date. Before a material change takes effect, we email account holders. Before we use information we already have in a new way, or share it with new kinds of companies, we’ll ask for your consent, and you can say no or delete your information. We won’t treat your continuing to use Afters as agreement.

14. Contact us

Flux Holdings LLC, doing business as Afters
1078 N 540 W, American Fork, UT 84003
Email: privacy@realafters.com