Dr. Jackie Lyons, MD

“I truly cannot say enough wonderful things about Dr. Cross and everyone at Cross Medical Group. From my very first consultation through my surgery and recovery, I have felt incredibly cared for. I went into this experience hoping to feel confident about my decision to have a deep plane facelift and neck lift with fat grafting, but what I didn’t expect was just how personal the entire experience would feel. From the moment I walked into the office, I am greeted by the warmest and most welcoming front desk staff. They remember me every time I come in, and that familiarity makes such a difference. You never feel like just another patient. That feeling of being genuinely known and cared for continues throughout the practice, especially with Dr. Cross’ surgical nurses, “The Hannas,” and Sierra. They were incredible from the very beginning. They answered every question I had, reassured me whenever I needed it, and somehow always seemed to anticipate what I might need before I even thought to ask. I always felt like someone was looking out for me. Of course, I was thrilled with my results, but it was actually an unexpected experience during my recovery that made me appreciate Dr. Cross on an entirely different level. Four weeks after my surgery, I was involved in an accident and fell flat on my face, breaking my nose. I was incredibly upset and scared, especially because I was still recovering from my facelift and neck lift. Without hesitation, Dr. Cross stepped in to help me. He certainly did not have to, as the accident had nothing to do with my surgery, but he immediately made sure I was okay and helped me navigate what had happened. I will never forget how quickly he responded or how much reassurance that gave me during an otherwise frightening situation. That experience really showed me that his commitment to his patients goes far beyond the procedure itself. That same level of care was evident from the very beginning. Dr. Cross has an impeccable bedside manner and is one of the most kind, patient, and compassionate doctors I have ever encountered. He takes the time to listen, never makes you feel rushed, and you can tell that he genuinely cares about how you feel as well as how you look. He is incredibly committed to achieving the very best possible result for each of his patients, and that commitment is evident in everything he does. One of the things that touched me most was something that happened before I even had the opportunity to see my results. Dr. Cross personally came to see me the morning after my surgery just to check on me. I had never experienced anything like that with a doctor before. It was such a simple, personal gesture, but it meant so much to me and immediately reinforced that I had chosen the right surgeon. Looking back, I realize that what makes Cross Medical Group so special isn't just Dr. Cross’ surgical skill or the results he achieves. It is the people and the way they make you feel throughout the entire process. There is a genuine sense that everyone, from the front desk to the nurses to Dr. Cross himself, is invested in you, your experience, your safety, and your results. I am BEYOND grateful that I chose Dr. Cross and the team at Cross Medical Group. I absolutely love my results, but I am just as grateful for the care, kindness, and support I received along the way. I would recommend Cross Medical Group to anyone considering aesthetic services or surgery without hesitation. You are not just choosing a surgeon; you are choosing a team that will truly be there for you from start to finish. I could not be more thankful for the experience I had.”

Arlene SambucaExternal review

5

“If I could give more than 5 stars, I would. Literally 100,000 out of 10, I truly cannot say enough incredible things about Dr. Jackie Lyons and her entire team. Nicole and Suzy just add to the already exceptional care. From the very beginning, I never once felt pressured or pushed into anything. She was completely honest, transparent, and genuinely cared about what was best for me—not just what was possible. She went above and beyond every step of the way, and my breast reduction results are an absolute DREAM. Even still, 3 months post op, she is there for me any time I have a question or just reassurance of the healing process. I couldn’t have imagined a better outcome, and I feel so much more confident and comfortable in my body. I am beyond grateful that I found her. I genuinely refuse to let anyone else touch my body 😂. If you’re considering plastic surgery, I cannot recommend her enough. You will be in the best hands! She treats every single one of her patients like they are her literal family.”

JillianExternal review

5

“I first came to Dr. Jackie Lyons after my daughter had her breast reduction with her, and I was so impressed by the care, honesty, and compassion she showed her throughout the entire process. Watching her experience firsthand and seeing her incredible results gave me a level of confidence and trust that I honestly didn’t think I would ever have when it came to having surgery myself. I had been considering surgery for some time, but I was nervous and unsure about taking that step. Seeing how comfortable my daughter was with Dr. Jackie Lyons, how thoroughly she explained everything, and how genuinely she cared about her well-being made me feel completely safe putting my own care in her hands. I have since had my consultation and pre-op appointment, and my surgery is scheduled for September. I couldn’t be more excited and, most importantly, I feel completely confident in my decision. Dr. Jackie Lyons is incredibly honest, never pushy, and truly takes the time to make sure you feel comfortable and informed. As a mother, watching her take such wonderful care of my daughter was what ultimately gave me the courage to do something for myself. I am so grateful to have found her and cannot wait for my own results! I already know I am in the best hands. ❤️”

Barry LernerExternal review

5

“Dr. Lyons performed my breast reduction, and I couldn’t be happier with my experience or my results. From the moment I met her, I could tell she is truly a girl’s girl. She understands the physical and emotional reasons women choose this surgery and approaches every appointment with compassion, honesty, and zero judgment. She took the time to answer all of my questions, listened to my goals, and made me feel completely comfortable and confident throughout the entire process. I always knew I was in the best hands. I also want to give a huge shoutout to Susie. She was absolutely incredible throughout the insurance approval process and with scheduling my appointments. Insurance can be overwhelming, but Susie made everything so much easier. She was kind, responsive, organized, and always willing to go the extra mile to help. Her support made the entire experience so much less stressful. I’m so grateful to Dr. Lyons, Susie, and the entire team for making this such a positive experience. If you’re considering a breast reduction, I wholeheartedly recommend this practice. You’ll receive exceptional care from people who truly want the best for you.”

AlyssaExternal review

5

“My journey started with scheduling an appointment, and Cheryl did an amazing job making everything happen so I could meet Dr. Cross despite his busy schedule. After consulting with several highly regarded doctors, I knew from my very first meeting with Dr. Cross that he was the one I could trust. He truly understood my vision and brought it to life even better than I imagined. He took his time, paid attention to every detail, and went above and beyond my expectations. Dr. Cross is not only an incredibly talented surgeon but also kind, soft-spoken (and yes, very handsome!), and makes you feel comfortable and confident right away. After my surgery, he was always accessible and explained everything clearly, making the recovery process feel smooth and stress-free. His team is just as amazing. Hannah and Hannah are attentive, responsive, and genuinely caring, and the front desk staff are always friendly, helpful, and welcoming. I’m in love with my results and couldn’t be happier. I’m so grateful to Dr. Cross and his entire team!”

Yelena ValExternal review

5